Reputation Management in Hartlepool

Get in touch

Reputation Managing in Hartlepool

We have several reputation management specialists who offer services to help you create and maintain a positive perception of your company, service, or product among your target market.

Our experts understand that every business is different and will require a different reputational management plan to meet its unique needs. We work closely with our clients to ensure that their company is presented in the way they are happy with and suits their individual business, whether you are a clothing retailer, a restaurant or a tradesperson. 

Our specialists can help present your company in a positive light to your target audience, as well as manage any unjust, negative comments you may have had.

We have several different services which we can carry out to improve your business's reputation, so please do not hesitate to contact us for more details. 

Contact Us

What is Reputation Management?

Reputation management is the process of controlling a business's reputation and influencing how it is presented to others. In today's world, it is essentially online reputation management, controlling your brand reputation in the eyes of the general public so that you are portrayed both favourably and accurately.

A good reputation management agency will be able to get the information you want people to see about your business in front of them.

This will improve your existing online reputation status, cementing good comments and reports, whilst increasing the number of people wanting to use your organisation or purchase your product. Managing business's reputations has become essential in recent years, especially with more people using the Internet.

With social media and online reviews, it is easy to lower a good company's status due to one negative experience. Online reputation and reviews are easily discoverable and reputations can be enhanced and destroyed (often unfairly) quickly.

Here at PromoMedia, we can prevent reputations from being negatively impacted by creating a crisis management plan. For example, if information about your organisation has got into the wrong hands or someone has engaged with your organisation in a negative way, we are able to help resolve and balance these with more positive messages. This kind of online reputation management is especially important in a world where competitors can even post misleading reviews which are not fair or accurate; these inaccurate and negative SEO attacks are more common than ever before. 

Our experts will work hard to help you maintain a good reputation, whilst also attracting more clients to your site.

If you have any questions or queries regarding managing your company's reputation, please do not hesitate to get in touch with our specialists today.

Find Out More

Managing Social Media and An Online Reputation

In today's society, it is important for all businesses to have social accounts. These are a great way to appeal to a cross-section of society whilst keeping your existing friends and followers up to date with any news you may want to share.

Having social sites connected to your local business comes with a number of responsibilities, and it is important to manage your social sites regularly so that you are current and up to date.

At PromoMedia we carry out several services to manage your social accounts in order to create a positive reputation for your brand in Hartlepool and keep people engaged with you. Over the past few years, these accounts have become like customer service points, where consumers come to seek information and find out more about you. We believe that in nearly all cases you should strive for positive content, which is both engaging and informative. Should you receive any negative reviews or comments you should always respond in a balanced and professional way. It is important that you get these removed if inaccurate or more preferably you respond as soon as possible to ensure other users are not deterred because of these posts.

Normally if a company responds to negative posts positively and professionally (resolving the issues a customer is facing) the majority of times this user will remove their negative comment or replace it with a positive one as you have acknowledged and tried to help them.

Review Site and Search Engine Results

Review sites and Google search results (as well as other search engines) are where most people are going to find either positive customer reviews or negative review concerning your company. 

As an experienced reputation management company, we believe it is best to be present on all these review sites and that you should be taking an active interest in what is being written about you - both good and bad. This will allow you to respond in a timely manner and show others that you care about customer experience and that you are doing your best to put things right.   

Search results are also something that you need to keep an eye, to make sure that favourable comments are featuring high up the SERPs when people are researching your company, brand or product. 

Find Out More

How to Manage your Business Reputation Online

If you are looking at how to manage your business reputation online, we would recommend following these steps as a starting point:

  1. Post a balance of professional and fun posts, so that your audience can connect with you.

  2. Respond to negative comments on your social media in a positive way,

  3. Create social accounts to represent your company the way you want.

  4. Be professional at all times.

These tips will help you maintain a positive repute for your business and brand and give out a positive customer experience. Our experts are able to assist you when creating social accounts and posting content to ensure that you remain professional and appealing.

Check out our recent advertising blog on the importance of brand reputation in marketing. 

Balance Negativity With Positivity - Take Action

As well as dealing with and balancing anything negative online with positivity and balanced response, we think that a positive portrayal through other forms of advertising is always worth doing.

We would always recommend a balanced marketing campaign that focuses on the good work you do. Most forms of advertising we offer are effective in almost any industry and niche.

It is probably best to check out the full list of services on our homepage or drop one of our media planners or media buyers a message, they will tailor it to something to get positive messages out there, whether on outdoor ads, press ads, radio or TV ads.!

Frequently Asked Questions About Online Reputation

  1. "Why is Reputation Management Important?" It is important so that your company is at all times presented in a positive and accurate manner. This leads to both increased customers satisfaction and great customer/consumer service. However, in the long term, it increases revenue as people see and hear that you care and deal with both positive and negative reviews in a professional manner. Reputation management is not just about "putting out fires" but spreading and creating positivity. 

  2. "How much does reputation management cost?" There are no set costs, some reputation management companies work on a retainer basis and for contracted periods of times, others can help for shorter periods of time and to try and deal with negative posts and situations or even just encourage positive reviews. We can offer varying degrees of service, so if you are looking for constant online reputation management or just a short term project, get in touch with us today and we will see how we can help. 

  3. "How do you manage online reputation management?" We always think you should embrace both the good and the bad and deal with issues before they escalate. In terms of what we do, our teams can help improve lots of areas including; your position and what is mentioned in search engine results (even doing PPC if necessary), advice on handling social accounts, managing review site comments, or just offering a sounding board on how to respond to negativity. Contact our online reputation management team today for more information and take control. 

  4. "What is Reputation Management in Social Media?" It is a form of online reputation management and essentially looks at your interaction on social channels such as Facebook and Youtube, making sure that you deal with and manage your public perception so that you are fairly and accurately portrayed to current and prospective customers. 

  5. "What is reputation management?" Reputation management and online reputation management is basically making sure that your company, business or product is portrayed accurately and positively to consumers. This means making sure you appear favourably in search results when someone googles your company name. Our online reputation management deal with everything from small companies to professional footballers, for more information and free quotes, contact us today. 

Contact Us

Get in touch with us today, using the contact form below, and we discuss how we can help improve or enhance your brand image.

As discussed the online reputation management of any business is paramount in a world of social media, search results and online reviews, which can sometimes be devastating and often unfounded. 

Simply tell us a little more about your company and how we can help. We can chat through the various options and will help to find solutions to suit. 

Contact Us

We cover Hartlepool (Durham)

Get in touch

We aim to get back to you in 1 working day.


Skip to

Gallery

Other locations available for reputation management
Framwellgate Moor Grassholme Medomsley Page Bank Hamsterley Thornley East Hedleyhope Preston-on-Tees Lanehead Dalton-le-Dale Egglestone Abbey Murton Haswell Moor Leamside High Hesleden Brierton Ferryhill Station Coatham Mundeville Longhill Burnopfield Beaumont Hill Hurworth Place West Pelton High Handenhold Church Kelloe Egglescliffe Cornsay Colliery Crook Kelton Copley Redmarshall Ebchester Westerton Shotley Bridge Tudhoe Village Windlestone Hill End Wycliffe Drinkfield Cowpen Bewley Escomb Hunderthwaite Pierremont Pelton Thorpe Old Thornley Woodstone Village Carlbury Cold Hesledon Hummerbeck Newton Ketton Cowshill Stockton-on-Tees Old Quarrington Ferryhill Rift House Close House Edmondsley Redworth Grange Villa Woodside Hartburn Walworth Gate Queen's Park North End Wynyard Village The Grove High Throston Foxton Daddry Shield Perkinsville Lane Side Blackwell Thorpe Thewles Butterwick Sockburn Todhills Faverdale West Butsfield Aykley Heads Pontop West Park Low Pittington High Pittington Rushyford West Cornforth Newtown Quarrington Hill Ramshaw Whitton Briscoe Grangefield Pity Me Evenwood Middlestone Moor Howlish Townfield Howden-le-Wear Great Chilton Mowden Stockton Grange Northlea Summerhouse Headlam Hury Forest-in-Teesdale Dipton Brancepeth West View Catchgate Romaldkirk Castle Eden Langley Moor Leeholme Coxhoe Bollihope Hope Town Beamish Thornley Dean Bank Trimdon Eastgate Crookhall Butterknowle Coal Bank Little Thorpe Plawsworth Gate Eggleston Middle Side Middleton One Row Gilesgate Barnard Castle East Blackdene Leazes Sherburn Cleatlam Ingleton Brignall St John's Chapel Meadowfield Elton Albert Hill Oakenshaw Tudhoe Grange High Etherley High Stoop Preston-le-Skerne Aislaby Greta Bridge Hamsterley Mill Regent Street Stanley Crook Mainsforth California Waterhouses Old Durham Winston New Shildon Inkerman Low Beechburn Kip Hill Elwick Heighington Piercebridge Lane Head Crimdon Park Neville's Cross Copthill Hobson Denton Primrose Hill Branksome Northgrain Gilesgate Moor Western Hill Hardwick Medomsley Edge Chilton Great Stainton Lane Head Roseworth Cockfield Westwick Hedley Hill Hudegate Hutton Magna Causey Stony Heap Haughton le Skerne High Escomb Killhope Lynesack Black Banks Lendings South Hetton Bowbank Sunniside Plawsworth Davy Lamp Woodham Village South Wingate Hurworth-on-Tees Merrybent Oak Tree Stainton Fishburn West Auckland High Forge South Pelaw New Coundon Mordon Witton Park Bedburn Whitesmocks Bolam Merryoaks Sunderland Bridge Throston Grange Estate Middlestone Bellevue Newham Grange High Beechburn Eastlea Barningham Scargill Horsleyhope Red Hall Sacriston Lowe's Barn Wolviston Westgate Eldon Harrowgate Hill Quaking Houses Blackhill Fulthorpe Houghton Bank East Hope Cassop Tudhoe Horden Fir Tree Mount Pleasant Oxhill Malton Heatherycleugh Ettersgill Coronation Urlay Nook Morton Tinmouth Oak Street Running Waters Sedgefield Sheraton Portrack Lane Head East Stanley Binchester Blocks Ushaw Moor Merrington Lane Deanery View Eaglescliffe New Town Bowlees Consett Satley Hummersknott Bishop Auckland Boldron Old Stillington Tanfield Old Cassop High Westwood Pittington Hunwick Allensford Crookgate Bank Haswell Sherburn House Esperley Lane Ends Low Dinsdale Middridge Whitehill Monk Hesleden Cockerton Ramshaw Etherley Dene Castle Dene Craigside Harperley East Law Old Wingate Deneside Flint Hill Helmington Row Shincliffe Bishopsgarth Wall Nook Burnhope Kimblesworth Iveston Quebec Fleming Field Brandon Dawdon Kelloe High Coniscliffe Seaton Carew Evenwood Gate Low Westwood Spennymoor Tursdale Walworth Broompark New Kyo Ragworth Whinny Hill St Ann's Hill Littleburn Elm Terrace Longnewton West Rainton Annfield Plain Browney Dyke House Haverton Hill Urpeth Littletown Phoenix Row Grindon Ovington Hurworth Burn Elstob Hart Low Etherley White-le-Head Deaf Hill Harrowgate Village Coundon Low Lands Kinninvie Newton Bewley Brasside Sadberge West Sherburn Castleside Bishopton Esh Delves Sunnybrow School Aycliffe Newsham Canada Lonton Croft on Heugh Rookhope Staindrop Snaisgill Embleton Shadforth Healeyfield Edmondbyers Tindale Crescent Alum Waters Green Head Trimdon Grange Skerne Park Barmpton Thringarth Cornsay The Middles Wackerfield Stanley New Brancepeth Elvet Hill Carlton Thinford Rise Carr Brotherlee Sandy Carrs Hesleden Garmondsway Ornsby Hill Throston Blackhall Rocks Esh Winning Wearhead Easington Sheep Hill Bradbury Middleton St George The Dene Newfield Ludworth High Lands Maiden Law Whorlton Lumley Thicks Hett Station Town Lintzgarth Egglesburn Waldridge Bank Top Middleton Thorpe Larches Leasingthorne Low Coniscliffe Owton Manor Burtree Ford South Moor Ireshopeburn Greatham Harelaw Haswell Plough Tan Hills Newton Aycliffe Oxbridge The Sands Frosterley New Hunwick Seaham East Kyo Ouston Stillington Killerby Beech Terrace Lartington Little Newsham Wolsingham Eastbourne Witton-le-Wear Templetown Clough Dene East Butsfield Whessoe Muggleswick Crossgate Moor Witton Gilbert Mountsett Billy Row Langdon Beck Boltshope Park Seaton Great Burdon Houghall Darlington South Stanley Whinfield North Close Kirk Merrington High Shincliffe St Helen Auckland Coundon Grange Durham Rainton Gate Rowley Newton Hall Town Kelloe Holmside Gilmonby Dent Bank Dalton Piercy South Side East Briscoe Hawthorn High Urpeth Gray Street Hutton Henry Cornforth High Dyke Pickering Nook Hart Station Mount Pleasant High Grange Shotton Woodland Shotton Colliery Belmont White Kirkley Willington Graythorp Metal Bridge Roddymoor Shildon Hartlepool Tanfield Lea Knitsley Parkside Leadgate Stranton Brafferton Bryan's Leap West Kyo Craghead Easington Colliery High Haswell Elm Tree Chester Moor Sunnydale West Blackdene No Place Sherburn Hill Town Head Croxdale Middleton-in-Teesdale Nettlesworth Shield Row Carrville Royal Oak Startforth North Bitchburn Trimdon Colliery Benfieldside Toft Hill Little Stainton Pelton Fell Great Lumley South Church Houghton-le-Side Laithkirk Bowes Billingham Langton Coundongate Gilpin Brown West Pasture Coppy Bildershaw Wingate Bournmoor Hilton Newbiggin Holwick Greencroft Morley Langley Park Firth Moor Woodham Toronto Archdeacon Newton Stonebridge Waskerley Binchester Sherburn Grange Barley Mow Stanhope Lintzford Westlea Blackhall Colliery Wheatley Hill Byers Green Lanchester Hamsterley High Clarence Bridge End Mickleton Foggy Furze Hunstanworth Old Town Thwaite Bearpark Newfield Aukside Tantobie Eldon Lane Crawleyside Eden Vale Norton Chester-le-Street Moorside Woodhouses Cotherstone New Ho Bridgehill Raby Port Clarence Brandon Village Redford High Friarside Gainford Etherley Moor Bowburn Bishop Middleham Peterlee Tow Law Lintz Neasham East Howle Cornriggs Old Eldon Low Spennymoor Chilton Lane South Cleatlam Lime Terrace Stainton Grove Broom Hill Aycliffe Village Ruffside