Reputation Management in Neville's Cross

Get in touch

Reputation Managing in Neville's Cross

We have several reputation management specialists who offer services to help you create and maintain a positive perception of your company, service, or product among your target market.

Our experts understand that every business is different and will require a different reputational management plan to meet its unique needs. We work closely with our clients to ensure that their company is presented in the way they are happy with and suits their individual business, whether you are a clothing retailer, a restaurant or a tradesperson. 

Our specialists can help present your company in a positive light to your target audience, as well as manage any unjust, negative comments you may have had.

We have several different services which we can carry out to improve your business's reputation, so please do not hesitate to contact us for more details. 

Contact Us

What is Reputation Management?

Reputation management is the process of controlling a business's reputation and influencing how it is presented to others. In today's world, it is essentially online reputation management, controlling your brand reputation in the eyes of the general public so that you are portrayed both favourably and accurately.

A good reputation management agency will be able to get the information you want people to see about your business in front of them.

This will improve your existing online reputation status, cementing good comments and reports, whilst increasing the number of people wanting to use your organisation or purchase your product. Managing business's reputations has become essential in recent years, especially with more people using the Internet.

With social media and online reviews, it is easy to lower a good company's status due to one negative experience. Online reputation and reviews are easily discoverable and reputations can be enhanced and destroyed (often unfairly) quickly.

Here at PromoMedia, we can prevent reputations from being negatively impacted by creating a crisis management plan. For example, if information about your organisation has got into the wrong hands or someone has engaged with your organisation in a negative way, we are able to help resolve and balance these with more positive messages. This kind of online reputation management is especially important in a world where competitors can even post misleading reviews which are not fair or accurate; these inaccurate and negative SEO attacks are more common than ever before. 

Our experts will work hard to help you maintain a good reputation, whilst also attracting more clients to your site.

If you have any questions or queries regarding managing your company's reputation, please do not hesitate to get in touch with our specialists today.

Find Out More

Managing Social Media and An Online Reputation

In today's society, it is important for all businesses to have social accounts. These are a great way to appeal to a cross-section of society whilst keeping your existing friends and followers up to date with any news you may want to share.

Having social sites connected to your local business comes with a number of responsibilities, and it is important to manage your social sites regularly so that you are current and up to date.

At PromoMedia we carry out several services to manage your social accounts in order to create a positive reputation for your brand in Neville's Cross and keep people engaged with you. Over the past few years, these accounts have become like customer service points, where consumers come to seek information and find out more about you. We believe that in nearly all cases you should strive for positive content, which is both engaging and informative. Should you receive any negative reviews or comments you should always respond in a balanced and professional way. It is important that you get these removed if inaccurate or more preferably you respond as soon as possible to ensure other users are not deterred because of these posts.

Normally if a company responds to negative posts positively and professionally (resolving the issues a customer is facing) the majority of times this user will remove their negative comment or replace it with a positive one as you have acknowledged and tried to help them.

Review Site and Search Engine Results

Review sites and Google search results (as well as other search engines) are where most people are going to find either positive customer reviews or negative review concerning your company. 

As an experienced reputation management company, we believe it is best to be present on all these review sites and that you should be taking an active interest in what is being written about you - both good and bad. This will allow you to respond in a timely manner and show others that you care about customer experience and that you are doing your best to put things right.   

Search results are also something that you need to keep an eye, to make sure that favourable comments are featuring high up the SERPs when people are researching your company, brand or product. 

Find Out More

How to Manage your Business Reputation Online

If you are looking at how to manage your business reputation online, we would recommend following these steps as a starting point:

  1. Post a balance of professional and fun posts, so that your audience can connect with you.

  2. Respond to negative comments on your social media in a positive way,

  3. Create social accounts to represent your company the way you want.

  4. Be professional at all times.

These tips will help you maintain a positive repute for your business and brand and give out a positive customer experience. Our experts are able to assist you when creating social accounts and posting content to ensure that you remain professional and appealing.

Check out our recent advertising blog on the importance of brand reputation in marketing. 

Balance Negativity With Positivity - Take Action

As well as dealing with and balancing anything negative online with positivity and balanced response, we think that a positive portrayal through other forms of advertising is always worth doing.

We would always recommend a balanced marketing campaign that focuses on the good work you do. Most forms of advertising we offer are effective in almost any industry and niche.

It is probably best to check out the full list of services on our homepage or drop one of our media planners or media buyers a message, they will tailor it to something to get positive messages out there, whether on outdoor ads, press ads, radio or TV ads.!

Frequently Asked Questions About Online Reputation

  1. "Why is Reputation Management Important?" It is important so that your company is at all times presented in a positive and accurate manner. This leads to both increased customers satisfaction and great customer/consumer service. However, in the long term, it increases revenue as people see and hear that you care and deal with both positive and negative reviews in a professional manner. Reputation management is not just about "putting out fires" but spreading and creating positivity. 

  2. "How much does reputation management cost?" There are no set costs, some reputation management companies work on a retainer basis and for contracted periods of times, others can help for shorter periods of time and to try and deal with negative posts and situations or even just encourage positive reviews. We can offer varying degrees of service, so if you are looking for constant online reputation management or just a short term project, get in touch with us today and we will see how we can help. 

  3. "How do you manage online reputation management?" We always think you should embrace both the good and the bad and deal with issues before they escalate. In terms of what we do, our teams can help improve lots of areas including; your position and what is mentioned in search engine results (even doing PPC if necessary), advice on handling social accounts, managing review site comments, or just offering a sounding board on how to respond to negativity. Contact our online reputation management team today for more information and take control. 

  4. "What is Reputation Management in Social Media?" It is a form of online reputation management and essentially looks at your interaction on social channels such as Facebook and Youtube, making sure that you deal with and manage your public perception so that you are fairly and accurately portrayed to current and prospective customers. 

  5. "What is reputation management?" Reputation management and online reputation management is basically making sure that your company, business or product is portrayed accurately and positively to consumers. This means making sure you appear favourably in search results when someone googles your company name. Our online reputation management deal with everything from small companies to professional footballers, for more information and free quotes, contact us today. 

Contact Us

Get in touch with us today, using the contact form below, and we discuss how we can help improve or enhance your brand image.

As discussed the online reputation management of any business is paramount in a world of social media, search results and online reviews, which can sometimes be devastating and often unfounded. 

Simply tell us a little more about your company and how we can help. We can chat through the various options and will help to find solutions to suit. 

Contact Us

We cover Neville's Cross (Durham)

Get in touch

We aim to get back to you in 1 working day.


Skip to

Gallery

Other locations available for reputation management
Old Durham Bournmoor Green Head Beech Terrace Leasingthorne Kinninvie Middleton One Row Haverton Hill High Friarside Owton Manor Drinkfield Harrowgate Village Aykley Heads Deneside Oakenshaw Beaumont Hill Preston-on-Tees High Lands Heighington Egglesburn North End Low Etherley Lane Side Coundon Grange East Law Burtree Ford Ragworth Toft Hill Sunderland Bridge Killhope Easington Colliery Lime Terrace Sheep Hill Deanery View West Cornforth Newbiggin Lane Head Ramshaw Trimdon Colliery Croxdale Stanhope Woodham Village South Side High Dyke Crookgate Bank Shotton California Witton Gilbert Roddymoor Cornsay Colliery Shincliffe West Kyo Middleton-in-Teesdale Queen's Park Throston Grange Estate South Church High Clarence Pontop Newton Bewley Brancepeth Newsham Davy Lamp Mount Pleasant The Sands Elm Terrace Great Lumley Coatham Mundeville Romaldkirk West Butsfield Hill End Hamsterley Mill Rise Carr Summerhouse Hamsterley Staindrop Sherburn Grange Shadforth Billingham Bowburn Blackhill Middlestone Moor Great Chilton Greencroft Gilmonby Bishop Middleham Witton-le-Wear South Wingate Bradbury South Moor Garmondsway West Auckland Framwellgate Moor Rushyford Peterlee Byers Green Satley Little Thorpe Walworth Gate East Butsfield Knitsley Woodhouses Old Cassop Crimdon Park Haswell Moor Hunstanworth High Pittington Bridgehill Running Waters Urpeth Fulthorpe Langley Moor Whitton Ushaw Moor Windlestone Hutton Henry East Hope Tudhoe Gray Street Dawdon Bishopsgarth Dyke House New Brancepeth Bedburn Castle Eden Trimdon Coppy Crook Lonton Whorlton Whitehill Benfieldside Rainton Gate Chester-le-Street Lanehead Stainton Grove Chester Moor Old Quarrington Throston Allensford Woodstone Village Cowshill Roseworth Cornsay Healeyfield Leazes Esh Primrose Hill Mordon Mainsforth Quaking Houses Mickleton Barnard Castle Wingate Alum Waters Shotley Bridge High Coniscliffe Sacriston Thorpe Cotherstone Coundon Beamish Wheatley Hill Tanfield Low Spennymoor Harelaw Merrington Lane Broom Hill Sunnybrow South Pelaw Archdeacon Newton Ferryhill Wolviston Seaham Spennymoor Hobson Leeholme Shield Row Newtown White Kirkley Low Westwood Rookhope Causey Lintzford Boldron Helmington Row Frosterley New Kyo Clough Dene Hilton Redworth Branksome Grange Villa Oak Street Rowley Cockerton Elvet Hill West Rainton Town Kelloe No Place Tudhoe Village Croft on Heugh Malton High Grange Egglescliffe Fishburn Fir Tree Lynesack Egglestone Abbey Bridge End Blackhall Rocks Ornsby Hill Portrack Elwick Cockfield Regent Street Neville's Cross Sherburn St John's Chapel Bellevue Pelton Fell Hawthorn Mount Pleasant Thringarth Little Stainton Hartburn Langley Park Evenwood Hury Sherburn House Langton Stony Heap Woodham Castle Dene Aycliffe Village East Briscoe Townfield Hart Station Cornriggs Morton Tinmouth Shildon Walworth Gilesgate Moor East Stanley Pierremont Bowes Monk Hesleden Close House Coal Bank Bowbank Witton Park Copley Tantobie Hunwick St Ann's Hill Neasham Wearhead Kimblesworth Wackerfield Pity Me Old Wingate Redmarshall Barley Mow Lane Head Old Eldon Burnhope Iveston Newfield Crossgate Moor Brandon Perkinsville Elton Darlington Phoenix Row Foggy Furze South Stanley Gilpin Brown Cowpen Bewley Craigside Burnopfield Haswell Firth Moor Thorpe Larches Black Banks South Hetton Hart Haswell Plough Hummerbeck Scargill Whessoe Foxton Middleton Browney East Howle Eden Vale High Etherley Eaglescliffe Graythorp Middle Side Eastlea Town Head Snaisgill Ovington Hartlepool Low Coniscliffe Barmpton Seaton Carew Crawleyside West Blackdene Houghall Ouston Flint Hill Chilton Inkerman Binchester Esh Winning Harrowgate Hill Oxbridge Hardwick Sedgefield Thornley West View High Escomb Ebchester Northgrain Quarrington Hill Todhills Page Bank East Blackdene Sherburn Hill Westerton Carlbury Holmside Blackhall Colliery Howden-le-Wear Thorpe Thewles Bildershaw Mountsett High Urpeth Newton Aycliffe Tindale Crescent Willington Coundongate Hesleden Thinford Whitesmocks New Shildon Waldridge Ruffside Bryan's Leap Norton Cleatlam Dent Bank Cornforth Greta Bridge Cassop Toronto Templetown Startforth Elm Tree Hurworth Burn Blackwell Ingleton West Pelton Plawsworth Gate Stanley Old Town Hedley Hill Eastbourne Whinny Hill Ramshaw Whinfield Bishopton Craghead Red Hall Preston-le-Skerne Annfield Plain Shotton Colliery Bolam Oxhill Wall Nook Waskerley Oak Tree Low Beechburn High Stoop High Haswell Morley Brotherlee Northlea New Ho Houghton Bank Elstob Etherley Dene Westlea Hummersknott New Town Aukside Albert Hill Waterhouses Maiden Law Low Dinsdale Raby Eastgate Eldon Lane Kirk Merrington Woodland Brignall Heatherycleugh Bowlees The Middles Ferryhill Station Trimdon Grange Binchester Blocks Hope Town Eggleston Deaf Hill Seaton Mowden Aislaby High Throston Littletown Hamsterley Houghton-le-Side The Dene Lumley Thicks Brafferton Stonebridge Coronation Low Pittington Fleming Field Wolsingham Ettersgill Stockton-on-Tees Howlish Station Town Stainton Wycliffe Middlestone Ludworth Middridge Etherley Moor Dalton Piercy Pittington Kip Hill Dalton-le-Dale High Handenhold Crookhall Port Clarence Murton Merrybent Dipton Hurworth-on-Tees Eldon Middleton St George Littleburn Medomsley South Cleatlam High Beechburn The Grove Muggleswick Lanchester Low Lands High Westwood Bollihope Thwaite Forest-in-Teesdale Piercebridge Winston North Bitchburn Sandy Carrs Tursdale Catchgate Newham Grange Lendings Ireshopeburn Horden Embleton Lowe's Barn Pelton Butterknowle Lartington Cold Hesledon Barningham Dean Bank Newfield Evenwood Gate St Helen Auckland Hunderthwaite Pickering Nook Merryoaks Longnewton Bishop Auckland High Shincliffe Sunnydale Tow Law Delves Grassholme East Hedleyhope Hutton Magna Brierton Rift House Esperley Lane Ends Church Kelloe Kelloe Durham Tan Hills Stanley Crook Copthill New Hunwick Woodside Laithkirk Langdon Beck Boltshope Park Carrville Stranton Newton Hall Briscoe Leadgate Belmont Holwick Brasside Old Thornley North Close Skerne Park Coxhoe Headlam Wynyard Village Harperley Chilton Lane Castleside Edmondbyers Sunniside Haughton le Skerne New Coundon Parkside Redford Kelton Bank Top Hett Lintz Great Stainton Denton West Pasture Moorside High Forge Greatham White-le-Head Broompark Carlton Sheraton East Kyo Urlay Nook Medomsley Edge Easington West Sherburn Butterwick Royal Oak Leamside Old Stillington Hurworth Place Sockburn Sadberge Little Newsham Nettlesworth Hudegate Great Burdon Escomb Edmondsley Brandon Village Tanfield Lea Gainford Lintzgarth Western Hill Killerby Quebec Grangefield Westgate Metal Bridge School Aycliffe Faverdale Lane Head Meadowfield Canada Stockton Grange Stillington West Park Consett Bearpark Gilesgate Newton Ketton Thornley Grindon Plawsworth Westwick Billy Row Longhill Horsleyhope High Hesleden Daddry Shield Tudhoe Grange