Reputation Management in The Brents

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Reputation Managing in The Brents

We have several reputation management specialists who offer services to help you create and maintain a positive perception of your company, service, or product among your target market.

Our experts understand that every business is different and will require a different reputational management plan to meet its unique needs. We work closely with our clients to ensure that their company is presented in the way they are happy with and suits their individual business, whether you are a clothing retailer, a restaurant or a tradesperson. 

Our specialists can help present your company in a positive light to your target audience, as well as manage any unjust, negative comments you may have had.

We have several different services which we can carry out to improve your business's reputation, so please do not hesitate to contact us for more details. 

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What is Reputation Management?

Reputation management is the process of controlling a business's reputation and influencing how it is presented to others. In today's world, it is essentially online reputation management, controlling your brand reputation in the eyes of the general public so that you are portrayed both favourably and accurately.

A good reputation management agency will be able to get the information you want people to see about your business in front of them.

This will improve your existing online reputation status, cementing good comments and reports, whilst increasing the number of people wanting to use your organisation or purchase your product. Managing business's reputations has become essential in recent years, especially with more people using the Internet.

With social media and online reviews, it is easy to lower a good company's status due to one negative experience. Online reputation and reviews are easily discoverable and reputations can be enhanced and destroyed (often unfairly) quickly.

Here at PromoMedia, we can prevent reputations from being negatively impacted by creating a crisis management plan. For example, if information about your organisation has got into the wrong hands or someone has engaged with your organisation in a negative way, we are able to help resolve and balance these with more positive messages. This kind of online reputation management is especially important in a world where competitors can even post misleading reviews which are not fair or accurate; these inaccurate and negative SEO attacks are more common than ever before. 

Our experts will work hard to help you maintain a good reputation, whilst also attracting more clients to your site.

If you have any questions or queries regarding managing your company's reputation, please do not hesitate to get in touch with our specialists today.

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Managing Social Media and An Online Reputation

In today's society, it is important for all businesses to have social accounts. These are a great way to appeal to a cross-section of society whilst keeping your existing friends and followers up to date with any news you may want to share.

Having social sites connected to your local business comes with a number of responsibilities, and it is important to manage your social sites regularly so that you are current and up to date.

At PromoMedia we carry out several services to manage your social accounts in order to create a positive reputation for your brand in The Brents and keep people engaged with you. Over the past few years, these accounts have become like customer service points, where consumers come to seek information and find out more about you. We believe that in nearly all cases you should strive for positive content, which is both engaging and informative. Should you receive any negative reviews or comments you should always respond in a balanced and professional way. It is important that you get these removed if inaccurate or more preferably you respond as soon as possible to ensure other users are not deterred because of these posts.

Normally if a company responds to negative posts positively and professionally (resolving the issues a customer is facing) the majority of times this user will remove their negative comment or replace it with a positive one as you have acknowledged and tried to help them.

Review Site and Search Engine Results

Review sites and Google search results (as well as other search engines) are where most people are going to find either positive customer reviews or negative review concerning your company. 

As an experienced reputation management company, we believe it is best to be present on all these review sites and that you should be taking an active interest in what is being written about you - both good and bad. This will allow you to respond in a timely manner and show others that you care about customer experience and that you are doing your best to put things right.   

Search results are also something that you need to keep an eye, to make sure that favourable comments are featuring high up the SERPs when people are researching your company, brand or product. 

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How to Manage your Business Reputation Online

If you are looking at how to manage your business reputation online, we would recommend following these steps as a starting point:

  1. Post a balance of professional and fun posts, so that your audience can connect with you.

  2. Respond to negative comments on your social media in a positive way,

  3. Create social accounts to represent your company the way you want.

  4. Be professional at all times.

These tips will help you maintain a positive repute for your business and brand and give out a positive customer experience. Our experts are able to assist you when creating social accounts and posting content to ensure that you remain professional and appealing.

Check out our recent advertising blog on the importance of brand reputation in marketing. 

Balance Negativity With Positivity - Take Action

As well as dealing with and balancing anything negative online with positivity and balanced response, we think that a positive portrayal through other forms of advertising is always worth doing.

We would always recommend a balanced marketing campaign that focuses on the good work you do. Most forms of advertising we offer are effective in almost any industry and niche.

It is probably best to check out the full list of services on our homepage or drop one of our media planners or media buyers a message, they will tailor it to something to get positive messages out there, whether on outdoor ads, press ads, radio or TV ads.!

Frequently Asked Questions About Online Reputation

  1. "Why is Reputation Management Important?" It is important so that your company is at all times presented in a positive and accurate manner. This leads to both increased customers satisfaction and great customer/consumer service. However, in the long term, it increases revenue as people see and hear that you care and deal with both positive and negative reviews in a professional manner. Reputation management is not just about "putting out fires" but spreading and creating positivity. 

  2. "How much does reputation management cost?" There are no set costs, some reputation management companies work on a retainer basis and for contracted periods of times, others can help for shorter periods of time and to try and deal with negative posts and situations or even just encourage positive reviews. We can offer varying degrees of service, so if you are looking for constant online reputation management or just a short term project, get in touch with us today and we will see how we can help. 

  3. "How do you manage online reputation management?" We always think you should embrace both the good and the bad and deal with issues before they escalate. In terms of what we do, our teams can help improve lots of areas including; your position and what is mentioned in search engine results (even doing PPC if necessary), advice on handling social accounts, managing review site comments, or just offering a sounding board on how to respond to negativity. Contact our online reputation management team today for more information and take control. 

  4. "What is Reputation Management in Social Media?" It is a form of online reputation management and essentially looks at your interaction on social channels such as Facebook and Youtube, making sure that you deal with and manage your public perception so that you are fairly and accurately portrayed to current and prospective customers. 

  5. "What is reputation management?" Reputation management and online reputation management is basically making sure that your company, business or product is portrayed accurately and positively to consumers. This means making sure you appear favourably in search results when someone googles your company name. Our online reputation management deal with everything from small companies to professional footballers, for more information and free quotes, contact us today. 

Contact Us

Get in touch with us today, using the contact form below, and we discuss how we can help improve or enhance your brand image.

As discussed the online reputation management of any business is paramount in a world of social media, search results and online reviews, which can sometimes be devastating and often unfounded. 

Simply tell us a little more about your company and how we can help. We can chat through the various options and will help to find solutions to suit. 

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We cover The Brents (Kent)

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Frogholt Eastry Boughton under Blean South Darenth Elms Vale Lamberden Kingsnorth Slutshole Hamlet of Shellness Swalecliffe Crouch Nevill Park South Tankerton Gill's Green Ansdore Queen Street Marshborough Boughton Monchelsea Chestfield Speed Gate Tunstall Four Wents Finberry Lower Higham Dryhill Crockenhill Barrow Hill Lamberhurst Quarter Otterham Quay Leadingcross Green Seaton Dean Street Danaway Throwley Forstal Stowting Court Pegwell Ruckinge Hadlow Foord Charing Hill West Malling Kilndown Cold Harbour Priestwood Doddington Bateman Corner Monkton Sevenoaks Common Woolage Green Broomhill Sandling West Cross Greenhithe Whiteacre Broadwater Down Upper Bush Clapper Hill West Peckham Lower Island Stocker's Head Loose Hill Wilgate Green Curteis' Corner Scotland Hills Sandgate Stelling Minnis South Street Little Chart Forstal Hawthorn Corner Brasted Chart Minster Hampton Mud Row Boughton Green Barham Flete Park Wood Tyler Hill Millbank Old Cryals Iwade Lynsted Park Wood Marley Broadstone 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Littlebourne Knowles Hill Lower Bitchet Rosherville Grove Park Shelvingford Chegworth Northbourne Whitehill The Crook Lewson Street New Hythe Oldbury Horns Cross Napchester Bockhanger Upper Deal Woodchurch West Farleigh Tower Hill Pearson's Green Pembury Horn Street Arpinge Ewell Minnis Stonestreet Green Yelsted Walmer Preston Windmill Hill Durlock Marsh Green Matfield Fostall Well Head Charing Heath Temple Hill Tickenhurst South Stour Darenth Valley Great Stonar Eastwood Sarre Tovil Cliftonville The Valley Styants Bottom Grigg Watt's Cross Shirkoak Pested Medhurst Row Pye Corner Buttsole Egerton Hawkhurst Nettlestead Green Hemsted Drellingore Bybrook Priestwood Green Hersden Stick Hill Hook Green Knockholt Blue Town Kemsing Marden Beech Strood Green Hill Wanshurst Green Queenborough West Dumpton Dene Park Barrowhill Payden Street Gillingham Beaver Dunton Green Palmarsh Harbourland Shorne Church Street Norton Ash Pett Bottom Street End Acton Toy's Hill Palmstead Faversham Heronden French Street Woodnesborough Neames Forstal Frittenden Newchurch Loose Dargate Common Great Pattenden Millhall Chilham New Town Ramsgate Istead Rise Chartham Maypole Gore Street Eddington Small Hythe Ottinge Brenchley Stanford Platt's Heath Hoath Corner Yardhurst Hawley Knockmill Sole Street Fairseat West Hougham Woodside Green Murston Greet Ashbank Adisham Crabble Ivychurch Snave Stowting West Yoke Broad Ford Marlpit Hill Higham Whetsted Denny Bottom Old Tree Leigh Green Marine Town Linkhill Hoaden Meopham Green Out Elmstead Smart's Hill Haine Ulcombe Martin Mill Underling Green Grubb Street Chalksole Swingfield Street Moon's Green Wheelbarrow Town Wilsley Green Ware Street Lymbridge Green Chillenden Goat Lees Lower Hartlip Southfleet The Freehold Highstead Plucks Gutter Dunn Street Great Bower Marlpit Elham Eastwell Park Wayfield Well Hill West Street Herne Common Sheerness Winterbourne Woodland Honey Hill Buckland Valley Mockbeggar Chipstead Crit Hall Livesey Street Wombwell Park West Kingsdown Chart Hill Stonecrouch Laddingford Minster Shoreham Staplestreet Snargate Grove Green Frogham Hythe Potter's Forstal Bishopsbourne Waltham Chart Sutton Brattle Northfleet Green Camer Lower Heppington South Alkham Glassenbury Folly Town Upper Hardres Court Chilton South Street Lydden Pennypot Denton Thurnham Woolage Village Starvecrow Middle Deal Wainscott Tylden Denton North Street Culmers Upton Uplees Womenswold Frinsted Pootings Crundale Modest Corner Whitehall Mountain Street Langton Green High Knocke Goose Green Palmer's Green Rabbit's Cross Upper Ifield Perry Deans Hill Ightham Common New Ash Green Rooks Hill Wingham Green Loyterton Brook Coxheath Moor Street Brookfield Broad Street Lamberhurst Upper Goldstone Little Mill Ringwould Snoll Hatch Daniel's Water Chesley Cheeseman's Green Kingsnorth Basted Sharnal Street Ringlestone Warren Street Roughway Roseacre Twitton Yopps Green Saint's Hill Sherwood Park Capel Cross Ryarsh Lower Fant Crossways Lower Green Swanton Street Painter's Forstal Coomb Hill Riverview Park Royal British Legion Village Heath Side Rochester Tubslake Beltring Graveney St Leonard's Street North Elham East End Swanton Wrotham Sibertswold Four Elms New Street Dumpton Naccolt Broadstairs Forstal Birchington Moorstock Borden Hill Highgate Lunsford Gold Street Nash Petteridge Speldhurst Hartlip Frith Cliffs End Farningham Sandwich Bay Estate Broad Oak Mockbeggar Lydd-on-Sea Scarborough Newland Green Tutt Hill Hilden Park Cuxton Bekesbourne Stiff Street Holborough Darenth Coldred Knowlton Fletcher's Green Sinkhurst Green Milstead Upper Hayesden Selson Postling Green St Radigund's Vigo Village Wilsley Pound St John's Childsbridge Broomfield Swingfield Minnis Temple Ewell Bethersden Marden Thorn Golden Green Hadlow Stair Kenardington Isle of Wight Hazel Street Farleigh Green Shatterling Horton Kirby Hubbard's Hill Chislet Forstal Postling Thanington Bonnington East Malling Heath Botolph's Bridge Elvington North Street Burmarsh Winchet Hill Wickhurst Knatts Valley Stanhope Wilmington Northfleet Tonbridge Sellindge Fir Toll Church Street Harrietsham Westmarsh Ash Cranbrook Common Hildenborough Acol Singleton Maxted Street Newingreen Pembles Cross Stone Cross Cock Street St Mary's Bay The Lees Ebbsfleet Valley Horsmonden Selgrove Orchard Valley Bexon Studdal Northwood Key Street Cross-at-Hand Lords Wood Chart Corner Sturry Cheriton Bidborough Paramour Street Stone Hill Tanden Broad Oak Henley Street Leybourne Rowling Street Heaverham Hodsoll Street Silver Street Mount Pleasant Breach Stowting Common Bagham White Oak Green Street Green Clement Street Hempstead Worms Hill Hareplain Hartley Brabourne Lees Stubb's Cross Warden Newington Nethercourt Littlestone-on-Sea Brooks End Offham Yewhedges Mundy Bois Hastingleigh Hawkenbury Cooper's Corner Hawkenbury Ospringe Marley Lydden Finglesham South Street Halfway Street Round Street Lower Rainham Broad Street Tilmanstone Staplehurst Mile Oak Westwood Hill Top Lodge Lees Curtisden Green East End Sandhurst Cross Three Chimneys Hinxhill Bluewater Sheldwich East Street Bearsted Betsham Sundridge Otham Pettings East Studdal Broom Street Hartley Hill Longford Lilyvale Broad Tenterden Broomfield Stede Quarter Leaveland Hale Newnham Bowmans Lyminge Eyhorne Street Hook Green Durlock Walter's Green North Foreland Upper Halling New Town Wouldham Meopham Fairbourne Heath Way Otford Shadoxhurst Badlesmere Coombe Tong Green Egerton Forstal Grove Betteshanger Smallbridge Sholden Dover Shalmsford Street Leigh Bullingstone Greenhill Wrotham Heath Bilting Wildernesse Eastchurch Westgate-on-Sea Coursehorn Nonington High Halstow South Willesborough Tunbridge Hill Boughton Lees Woolpack Corner Hollingbourne Grafty Green Withersdane Hammill The Harbour Willesborough Beal's Green Borough Green Harvel Eythorne Western Heights Gibraltar Sixmile Castle Hill Boughton Corner Shuttlesfield Maidstone St Mary in the Marsh Lenham Forstal Hamptons South Green The Pound North Halling Leeds North Eastling Stocks Green Bogden Cowden Bircholt Forstal Cooper Street Sole Street Rusthall Tickham Warehorne Exted Northdown Westfield Sole Winkhurst Green Thong Noah's Ark Ashley Thurston Park Chalk Wallend Wateringbury St James Mowshurst Greatstone-on-Sea Whitehill Lower Haysden Sevenscore Dunk's Green Claygate Lett's Green Nelson Park Gadshill Court-at-Street Broadoak Underriver Ho Camden Park Great Chart Swanscombe Fleeden New House Brook Street Goathurst Common Dartford Marshes Barming Cranbrook Reading Street Otterden Place Troy Town Noke Street Old Wives Lees Shipbourne Bessels Green Cellarhill Ram Lane Kings Farm Wingham Garlinge Green Dungeness Grain Nackington Swanley Village Davington Lower Walmer Bramling Pineham Stone Paddock Wood Rooting Street Preston St Margaret's at Cliffe Aylesham Boughton Malherbe Gravesend Cliffe Nash Street Chainhurst Sandway Dunkirk South Street Bluetown Bredhurst Capstone Faversham Lakes Upper Upnor Kingswood Breach Bulleign The Brents Bromley Green Longfield Hill East Farleigh Lower Goldstone Rhodes Minnis Mersham Labour-in-vain St Ann's Green Pittswood West Court Ford Westwood Robhurst Ightham Stonehill Green Henwood Green Boxley Guston Joyden's Wood Godmersham Margate Hunton Beltinge Harbledown Ide Hill Walderslade Pepper Hill Rolvenden Layne Round Green Capel Maltman's Hill New Pound New Town Fordwich St George's Square Lower Twydall Fleet-Downs Langley Heath Hever The Quarter Lower Upnor Coppins Corner Cranbrooke Common Kipping's Cross Wetham Green Hoo Maplescombe Fenn Street West Stourmouth Hoppers Corner Pluckley Thorne Aldington Frith Allington Grange Old Romney St Dunstan's Petham Brenzett Ridgeway St Peter's Stockbury Plumford Bridge Horsalls Chiddingstone Hoath Chiddingstone Rainham Radfall Willesborough Lees Bladbean Upper Walmer Ramslye Seed Sutton Valence Hartlip Hill Strood Horseshoe Green St Martin's Hollybushes Radfield Westwell Leacon Markbeech Westbrook Great Cheveney Hartley Snipeshill Tankerton Hamstreet Durrant Green Further Quarter Stodmarsh Lynsore Bottom Fawkham Green Under the Wood Tudeley Hale Hulberry Merryman's Hill Dingleden Little Frith Crouch Tower Hamlets Cage Green Orlestone Newbarn Knox Bridge Bekesbourne Hill Standen Street Highsted Bapchild The Forstal Royal Tunbridge Wells Hill Hoath Four Oaks Stonewood Kippington Hale Street West Street Crockhurst Street Congelow Mereworth Kemsley Street Kingsdown Hook Green Ditton Meresborough Plaxtol Christian Fields Four Throws Upper Postern Haviker Street Rowling Molash Deans Bottom Troy Town Clarendon