Reputation Management in Sunderland

Get in touch

Reputation Managing in Sunderland

We have several reputation management specialists who offer services to help you create and maintain a positive perception of your company, service, or product among your target market.

Our experts understand that every business is different and will require a different reputational management plan to meet its unique needs. We work closely with our clients to ensure that their company is presented in the way they are happy with and suits their individual business, whether you are a clothing retailer, a restaurant or a tradesperson. 

Our specialists can help present your company in a positive light to your target audience, as well as manage any unjust, negative comments you may have had.

We have several different services which we can carry out to improve your business's reputation, so please do not hesitate to contact us for more details. 

Contact Us

What is Reputation Management?

Reputation management is the process of controlling a business's reputation and influencing how it is presented to others. In today's world, it is essentially online reputation management, controlling your brand reputation in the eyes of the general public so that you are portrayed both favourably and accurately.

A good reputation management agency will be able to get the information you want people to see about your business in front of them.

This will improve your existing online reputation status, cementing good comments and reports, whilst increasing the number of people wanting to use your organisation or purchase your product. Managing business's reputations has become essential in recent years, especially with more people using the Internet.

With social media and online reviews, it is easy to lower a good company's status due to one negative experience. Online reputation and reviews are easily discoverable and reputations can be enhanced and destroyed (often unfairly) quickly.

Here at PromoMedia, we can prevent reputations from being negatively impacted by creating a crisis management plan. For example, if information about your organisation has got into the wrong hands or someone has engaged with your organisation in a negative way, we are able to help resolve and balance these with more positive messages. This kind of online reputation management is especially important in a world where competitors can even post misleading reviews which are not fair or accurate; these inaccurate and negative SEO attacks are more common than ever before. 

Our experts will work hard to help you maintain a good reputation, whilst also attracting more clients to your site.

If you have any questions or queries regarding managing your company's reputation, please do not hesitate to get in touch with our specialists today.

Find Out More

Managing Social Media and An Online Reputation

In today's society, it is important for all businesses to have social accounts. These are a great way to appeal to a cross-section of society whilst keeping your existing friends and followers up to date with any news you may want to share.

Having social sites connected to your local business comes with a number of responsibilities, and it is important to manage your social sites regularly so that you are current and up to date.

At PromoMedia we carry out several services to manage your social accounts in order to create a positive reputation for your brand in Sunderland and keep people engaged with you. Over the past few years, these accounts have become like customer service points, where consumers come to seek information and find out more about you. We believe that in nearly all cases you should strive for positive content, which is both engaging and informative. Should you receive any negative reviews or comments you should always respond in a balanced and professional way. It is important that you get these removed if inaccurate or more preferably you respond as soon as possible to ensure other users are not deterred because of these posts.

Normally if a company responds to negative posts positively and professionally (resolving the issues a customer is facing) the majority of times this user will remove their negative comment or replace it with a positive one as you have acknowledged and tried to help them.

Review Site and Search Engine Results

Review sites and Google search results (as well as other search engines) are where most people are going to find either positive customer reviews or negative review concerning your company. 

As an experienced reputation management company, we believe it is best to be present on all these review sites and that you should be taking an active interest in what is being written about you - both good and bad. This will allow you to respond in a timely manner and show others that you care about customer experience and that you are doing your best to put things right.   

Search results are also something that you need to keep an eye, to make sure that favourable comments are featuring high up the SERPs when people are researching your company, brand or product. 

Find Out More

How to Manage your Business Reputation Online

If you are looking at how to manage your business reputation online, we would recommend following these steps as a starting point:

  1. Post a balance of professional and fun posts, so that your audience can connect with you.

  2. Respond to negative comments on your social media in a positive way,

  3. Create social accounts to represent your company the way you want.

  4. Be professional at all times.

These tips will help you maintain a positive repute for your business and brand and give out a positive customer experience. Our experts are able to assist you when creating social accounts and posting content to ensure that you remain professional and appealing.

Check out our recent advertising blog on the importance of brand reputation in marketing. 

Balance Negativity With Positivity - Take Action

As well as dealing with and balancing anything negative online with positivity and balanced response, we think that a positive portrayal through other forms of advertising is always worth doing.

We would always recommend a balanced marketing campaign that focuses on the good work you do. Most forms of advertising we offer are effective in almost any industry and niche.

It is probably best to check out the full list of services on our homepage or drop one of our media planners or media buyers a message, they will tailor it to something to get positive messages out there, whether on outdoor ads, press ads, radio or TV ads.!

Frequently Asked Questions About Online Reputation

  1. "Why is Reputation Management Important?" It is important so that your company is at all times presented in a positive and accurate manner. This leads to both increased customers satisfaction and great customer/consumer service. However, in the long term, it increases revenue as people see and hear that you care and deal with both positive and negative reviews in a professional manner. Reputation management is not just about "putting out fires" but spreading and creating positivity. 

  2. "How much does reputation management cost?" There are no set costs, some reputation management companies work on a retainer basis and for contracted periods of times, others can help for shorter periods of time and to try and deal with negative posts and situations or even just encourage positive reviews. We can offer varying degrees of service, so if you are looking for constant online reputation management or just a short term project, get in touch with us today and we will see how we can help. 

  3. "How do you manage online reputation management?" We always think you should embrace both the good and the bad and deal with issues before they escalate. In terms of what we do, our teams can help improve lots of areas including; your position and what is mentioned in search engine results (even doing PPC if necessary), advice on handling social accounts, managing review site comments, or just offering a sounding board on how to respond to negativity. Contact our online reputation management team today for more information and take control. 

  4. "What is Reputation Management in Social Media?" It is a form of online reputation management and essentially looks at your interaction on social channels such as Facebook and Youtube, making sure that you deal with and manage your public perception so that you are fairly and accurately portrayed to current and prospective customers. 

  5. "What is reputation management?" Reputation management and online reputation management is basically making sure that your company, business or product is portrayed accurately and positively to consumers. This means making sure you appear favourably in search results when someone googles your company name. Our online reputation management deal with everything from small companies to professional footballers, for more information and free quotes, contact us today. 

Contact Us

Get in touch with us today, using the contact form below, and we discuss how we can help improve or enhance your brand image.

As discussed the online reputation management of any business is paramount in a world of social media, search results and online reviews, which can sometimes be devastating and often unfounded. 

Simply tell us a little more about your company and how we can help. We can chat through the various options and will help to find solutions to suit. 

Contact Us

We cover Sunderland (Lancashire)

Get in touch

We aim to get back to you in 1 working day.


Skip to

Gallery

Other locations available for reputation management
Lower House Goodshaw Chapel Scaitcliffe Booth Fold Earby Silverdale Hurst Green Helmshore Kellamergh Queen's Park Conder Green Scout Town's Moor Maudlands Shorey Bank Nova Scotia Marsh Coppull Moor Halsall The Wrangling Ellel Medlar Beardwood Hampson Green Pleasington Middleton Crow Trees Myerscough Millhead Blackleach Longton Mowbreck Glasson St Michael's on Wyre Yealand Storrs Whitewell Bottom Park Place Wymott Catterall Tosside Cabus Salwick Knuzden Brook Wallbank Town Centre Hyndburn Bridge Cliviger Bashall Town Forest Holme Sollom Tanterton Stopper Lane Huttock Top Moss Edge Overtown Bay Horse Waterside Carry Bridge Normoss Monkroyd Grimsargh Haskayne Osbaldeston Green Lea Town Hesketh Lane Pike Hill Brierfield Smallwood Hey Jack Green Barton Radford Ashurst Goodshaw Edgworth Moor Brighouse Green Roe Lee Marton Fold Warton Sunnyhurst Bay Gate Over Town Smithy Lane Ends Birch Hall Farington Foxhill Bank Cribden Side West End Woodnook Balderstone Heapey Waddington Black Pole Fold Head Hawkshaw Carleton Twiston Kelbrook Hud Hey South Shore Withnell Fold Wilpshire Higher Baxenden Cherry Tree Four Lane Ends Stoneyholme Holden Vale Newburgh Hesketh Moss Freckleton Larbreck Capernwray Leck Sawley Grimeford Village White Lund Elston Higher Wheelton Brandwood Baxenden Bull Hill Southfield Ring o' Bells Bashall Eaves Cockden Leyland Hawes Side Calder Vale Higher Hogshead Hey Houses Southward Bottom Nether Kellet Dolphinholme Booth Bridge Carnforth Brookhouse Rising Bridge Jack's Mere Abraham Heights Parbold Bickerstaffe Raikes Earcroft Aughton Park Riley Green Stubbins Lowerford Higher Heysham Barnoldswick Clayton Brook Crossgill Ford Green Four Lane Ends Windy Harbour Weld Bank Walker's Hill Bank Top Cadley Over Burrow Bank Hey Little Thornton Alleytroyds Broad Clough Stodday Lower Audley Balladen Brownside Scarisbrick Moss Side Darwen Blackpool Burnley Red Bank Townsend Fold Cottam Coates Top o' th' Lane Gressingham Rake Head Sough Constable Lee Dunnockshaw Melling Brook Ratten Row Heasandford Newton Crag Bank Tarleton Ribbleton Haverbreaks Low Moor Inskip Clow Bridge Lower Fold Ansdell Pennylands Bank Top Ashton-on-Ribble Higher Bartle Ewood Brindle Moss Bridge Hareholme Mill Hill Stake Pool Croston Scorton Sandylands White Moss Lower Darwen Higherford Charnock Green Lytham Within Grove Ribby Daisyfield Barber's Moor Tarlscough Whittlefield Farleton Lower Bartle Bracewell Galgate Accrington Rossall Beach Garstang Barrow Higher Penwortham Hollins Lane Sherfin Sherwood Bonds Hartwood Blackburn Hall Carr Lower Heysham Hillock Vale Norbreck York Waterloo Higher Cloughfold New Gate Moor Side Primrose Saltcotes Stock Habergham Lower Lee Charnock Richard Walker Fold Bowerham Esprick Upper Thurnham Mereclough Stanhill Roughlee Smith Green East Gillibrands Sough Howgill Hornby Cloughfold Runshaw Moor Slaidburn Preesall Park Myerscough Smithy Hapton Avenham Mythop Copster Green Hindle Fold Thorpe Green Chapeltown Nateby Haslingden Nether Burrow Padiham Tunstall Hollins Newton Whalleys Whitworth Burn Naze Clayton-le-Moors Bolton Houses Stanah Anchor Beverley Lower Copthurst Lower Penwortham Little Knowley Rose Hill Hardhorn Belthorn Ortner Edge End Frenchwood Hall Cross Easington Staynall Roach Bridge Higher Croft White Coppice Clayton-le-Dale Trough Gate Cuerden Green Whinny Heights Pleckgate Great Marton Moss Millgate Higher Audley Rimington Burnley Wood Green End Red Scar Mere Brow High Cross Langho Clitheroe Crawshawbooth Eccleshill Wrea Green Catforth Freehold Corner Row High Moor Crossmoor Cob Wall Tockholes The Row Adlington Park Much Hoole Holme Chapel Laund Butt Yeats Mereside Far Banks Highfurlong Hurlston Turner Green Winmarleigh Moss Royshaw Hill Duncombe Ramsgreave Lower Fold Abbeystead Bolton Town End Holland Slack Westby Elmslack Harwood Bar Hambleton Roby Mill Brock Altham Nog Tow Peel Bank Breedy Butts Lumb Hugh Mill Caton Peel Chipping Sharneyford Little Carleton Anchorsholme Marshaw Oswaldtwistle Eccleston Wapping Slyne Ingol Brookhouse Heskin Green Lathom Seven Stars Middleforth Green Whin Lane End Revidge Sowerbutt's Green Pheasant Wood Skelmersdale Chapels Fisher's Row Pilling Stanley Gate Chatterton Dam Side Greenhalgh The Straits Lenches Green Haworth Edgeside Lane Head Downham Seed Lee West End Fence Irwell Vale Claughton Whitehall Newton Little Singleton Chorley Moor Cotton Tree Farringdon Park Hesketh Bank Carr Cross Crag Foot Rose Grove Oakenclough Nelson East Pimbo Caton Green New Town Tottleworth Waterslack Ribchester Longshaw Bretherton Cowan Bridge Gisburn Bescar Farington Newchurch School Lane Blacko Hare Appletree Hutton Penwortham Lane Old Langho Ward Green Cross Higher Copthurst Staining Thorney Holme Sunderland Matshead Tarnbrook Brockhall Village Edgworth Siss Clough Bolton-by-Bowland Newsham Pendleton Churchtown Gisburn Cotes Bispham Green Knotts Golgotha Tardy Gate Revoe Catlow Knowley Whittington Whiteholme Hoghton Bottoms Elswick Leys Great Knowley Shirdley Hill Barley Little Moor End Little Plumpton Warton Potters Brook Great Harwood Burscough Sunny Bower Lower Baxenden Livesey Fold Higher Broadhalgh Croft Haggate Ridge Winewall Samlesbury Bottoms Spen Brook Reeds Holme Tewitfield Moorgate Nun Hills Cow Hill Paythorne Hoghton Preston Appley Bridge Horrocksford Brown Edge Aughton Whitebirk St Anne's Chorley Howick Cross Forest Becks Cantsfield Newton Hundred End Strongstry Facit Johnson's Hillock Pool Hey Bangor's Green Lytham St Anne's Clayton-le-Woods Crawford Newsholme Fulledge Cold Row Cowpe Drummersdale Barnfield Broadfield Samlesbury Huncoat Wycoller Thornton Trawden Walton-le-Dale Wrightington Bar Rake Foot New Hall Hey Nook North Shore Sower Carr Waterloo Norcross Cuddy Hill Spring Vale Bolton Green Sabden Coup Green Blaguegate Moor End Helmcroft Hala Higher Change Walthew Green North Holme Lower Ballam Sykes Layton Withnell Queenstown Town Green Fosters Green Cow Ark Grimshaw Park Burscough Bridge Salterforth Ribbleton Hall Tarleton Moss Hest Bank Whitechapel Nab's Head Height End Foulridge Nooklands Tatham Skerton Elswick Salesbury Turton Bottoms Lostock Hall Treales Shaw Clough Waterfoot Church Weeton Little Marton Borwick Stydd Cuerden Gallows Hill Broughton Brookfield Much Hoole Moss Houses Boarsgreave Little Town Tanhouse Turn Pot House New Longton Waterbarn Kirkham Penwortham Broadfield Pippin Street Spring Side Greave Bamber Bridge Hothersall Dalton Banks Riverside Docklands Poulton-le-Fylde Hurstwood Yealand Conyers Blacksnape Hollins Grove Harrop Fold Hambleton Moss Side Ewood Bridge Preesall Bank Houses Oakenhead Wood Hey Head Royal Oak Little Bispham Birkacre Rivington Bare Fishwick Higher Ballam Pickup Bank Ollerton Fold Chatburn Mere Syke Scale Hall Church Clough Lomeshaye Lane Heads Higher Constable Intack Little Marton Moss Side Pimlico Stacksteads Singleton Larches Meal Bank Great Eccleston Bulk Hill Dale Syke Side Dinckley Shaw Green Westhead Robin Hood Skitham Out Rawcliffe Cocker Bar Hey Carr Hall Snape Green Heath Charnock Lowgill Lightfoot Green Hardhorn Village Hoddlesden Ireby Priest Hutton Goosnargh Moss Side Lewth Skippool Pinfold Staghills Haighton Green Shawforth Fairhaven Fulwood Claughton Enfield Worsthorne Horton Belmont Reedley Shireshead White Stake Grindleton Whinny Edge Acre Stalmine Bruna Hill Grimshaw Green Deepdale Wrightington Ryelands Bryning Shadsworth Dill Hall Swillbrook Cleveleys Wesham Rishton Barrowford Lower Thurnham Peel Hill Wade Hall Belgrave Whittle-le-Woods Hare Runs Bunkers Hill Whittingham Primrose Water Hoyle Bottom Kingsfold Halton Green Scotforth Cadshaw Blackamoor Little Layton Holmeswood Wharles Overton Brownhill Walmer Bridge Stubbins Newton-with-Scales Sharoe Green Mawdesley Up Holland Marton Moss Side Bank Fold Forton Longholme Lower Green Bank Great Mitton Whalley Lea Green Quernmore Wheelton Downholland Cross Lower Cloughfold Heaton Earnshaw Bridge Little Marsden Brinscall Golden Hill Goodshaw Fold Clayton Green Moor Side Halton Newby Rush Bed Bradley The Greaves Heaton's Bridge Longridge Higham Pilling Lane Dowbridge Great Plumpton Higher Walton Little Harwood Bailrigg Glen Top Burnley Lane Knowle Green West Gillibrands Fleetwood Love Clough Aughton Worston Broadgate Hall Green Mellor Brook Wheatley Lane Goose Green Fern Gore Bowker's Green Willacy Lane End Lammack Euxton Botton Head Long Ing Hollin Bank Cowling Marsh Houses Grunsagill Lane Ends Astley Village Hurlston Green Adelphi Ulnes Walton Feniscliffe Whitewell Standen Hall Holt Green Green Lane Pudding Pie Nook Rockliffe Andertons Mill Woodplumpton Cumeragh Village Lane Side Thursden Cote Holme Aldcliffe Eskrigge Stanley Heysham Spring Hill Abbey Village Ormskirk Barrow Nook Bleasdale Bolton-le-Sands Trunnah Inskip Moss Side Moorlands Feniscowles Squires Gate Lancaster Primet Bridge Wiswell New Lane Fulwood Row Bastwell Miller Fold Knott End-on-Sea Spring Green Rufford Clifton Oakenshaw Edge Fold Lumb Larkholme Longshoot Wray Whitefield Hole House Mellor Bispham Lane Bottom Over Leck Barton Greenfield Over Kellet Nethertown Fairview Stalmine Moss Side Well Bank Worden Billington Waterfoot Woodsfold Wensley Fold Witton Edenfield Whittlestone Head Elmers Green Newlands Sandham's Green Scronkey Tunstead Arkholme West Bradford Colne Park Close Moss Side Dunnyshop Marsh Side Farm Cockerham Chapel House Copp Wennington Inglewhite Wood Top Thistleton Whalley Banks Farington Moss Bottom of Hutton Holden Rawtenstall Waterside Marsden Height Green Bank Newchurch in Pendle Haighton Top Warbreck Bowgreave Torrisholme Bacup Newton Great Altcar Pincock Little Hoole Moss Houses Simonstone Turpin Green Limbrick Newtown Colne Edge Dunsop Bridge Hoscar Guide Mere Side Norden Flax Moss Street Roseacre Gregson Lane Hollin Hall Milnshaw Towngate Holme Slack West Pimbo Coppull Mossy Lea Bilsborrow Hoohill Newbridge Laneside Harle Syke Great Marton Adlington Becconsall Waterside Eagland Hill Common Edge Brunshaw Digmoor Winmarleigh Much Hoole Town Higher Broad Clough Five Lane Ends Town Head Hunger Hill Little Poulton Hale Nook Laneshaw Bridge Waverledge Sand Side Red Bridge Ashton Bank Entwistle Yealand Redmayne Little Eccleston Weir Grimshaw Read Grange Wrayton Silverdale Green Midge Hall Anderton Walton Summit Lucas Green Holmes Holland Lees Morecambe Nar Swarthdale Piercy Osbaldeston Scarth Hill Ryal Fold Cliffe Warton Bank